Return Eligibility
To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them. You must initiate the return request within 30 days of receiving your order. Items that are personalized or custom-made are not eligible for return unless they arrive damaged or defective. We reserve the right to refuse returns that do not meet these criteria.
How to Request a Return
To initiate a return, you must send an email to [email protected]. In your email, include your order number, the item(s) you wish to return, and the reason for the return. We will respond with further instructions on how to proceed. Please allow up to 3 business days for a response to your request. Do not send your item back without receiving confirmation from us first.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon in writing. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you are responsible for any loss or damage during return shipping. If we agree to cover return shipping costs, we will provide you with a prepaid shipping label.
Refund Process
Once we receive your returned item, we will inspect it to ensure it meets our return policy criteria. If approved, we will process your refund within 7-10 business days. The refund will be issued to the original payment method used at the time of purchase. Please note that depending on your bank or credit card company, it may take additional time for the refund to reflect in your account.
Exchanges
We do not offer direct exchanges. If you would like a different item, you must return the original item for a refund and place a new order for the desired item. This ensures that you receive the correct item in a timely manner. Please follow the return process outlined above to initiate your return.
Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us within 7 days of receiving the item. Include photos of the damage or defect in your email to help us assess the situation. We will work with you to resolve the issue, which may include a replacement or a full refund. Timely communication is essential to ensure a smooth resolution.
Final Notes
We reserve the right to update or modify this Return and Refund Policy at any time. Changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for any updates. By making a purchase, you agree to the terms outlined in this policy. If you have any questions or concerns regarding our Return and Refund Policy, please reach out to us via email at [email protected].