Overview
At Serene Volumes, we want you to shop with confidence. If you are not completely satisfied with your purchase, we are happy to assist you through our return and refund process. Please read the following policy carefully before requesting a return.
Return Eligibility
You may request a return within 14 calendar days of receiving your order.
To be eligible for a return, the item must:
- Be unused and in its original condition.
- Be returned with all original packaging, tags, and accessories.
- Be free from damage caused after delivery.
- Include proof of purchase or your order confirmation.
Items that do not meet these conditions may not qualify for a return.
Non-Returnable Items
The following items cannot be returned:
- Products that have been used, altered, or damaged after delivery.
- Items returned without their original packaging or accessories.
- Clearance, promotional, or final sale items where stated.
- Personalized or customized products.
Return Process
To request a return, please contact our customer support team at [email protected] within 14 days of receiving your order.
Please include:
- Your order number.
- The reason for the return.
- Photos of the item if it arrived damaged or incorrect.
Our team will review your request and respond within 2–3 business days with further instructions.
Return Shipping
If the return is approved, the product should be shipped back within 7 days after receiving return authorization.
If the return is due to an incorrect, defective, or damaged item, Serene Volumes may cover the return shipping costs.
For returns requested due to a change of mind or personal preference, the customer may be responsible for the return shipping costs.
Refund Process
Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund request within 5 business days.
Approved refunds will be processed within 7–10 business days after inspection.
Since we accept Cash on Delivery (COD) only, refunds will be issued through a mutually agreed refund method provided during the refund process.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery by emailing [email protected].
Please include photographs showing the issue to help us resolve your request as quickly as possible.
Order Cancellations
Orders may be canceled before they have been prepared for shipment. Once an order has been processed or dispatched, it can no longer be canceled, but you may request a return after delivery if eligible under this policy.
Exchanges
We replace items only if they are defective, damaged, or if an incorrect product was delivered. Exchange requests should be submitted within 14 days of receiving your order.
Contact Us
If you have any questions regarding our Refunds & Return Policy or need assistance with a return, please contact us:
Serene Volumes
Email: [email protected]